Any salon is only as good as it’s team, so it goes without saying that you want to encourage them to be happy and work at their best. It’s easier said than done though as opening the doors to your team can make you feel vulnerable yet closing them completely is a sure fire way to exclude them all.
Ideally, we want our team to think of themselves as part of the business – actually invested in it. If it was their business how would they think? What would they do? Getting them involved on that level opens up a new level of engagement from them, so here are a few pointers on what you can try to increase the levels of motivation in your salon…
Share The Decisions
Telling your team, they’re important and included, but only ever filtering information downwards, is soon going to have them questioning their place within the team. Being part of the team means two-way interaction – being included during decision making affirms that you value their opinion and contribution. Listen to everyone – from the brand-new starters to the old timers, include them all.
Everyone likes to see their ideas come to fruition – it gives them a sense of pride in their work so anything which encourages this is really going to motivate them. They are also the ‘front line’ of your business – they are your market research and are the ones who will know what will work with customers, what they need etc so including them in your business decisions not only makes total business sense but fires them up by helping them realise the value they offer in the team.
Inject A Little Team Spirit
We all know that many brains are better than one. Whether it’s a problem needing a solution, a team incentive where you’re all tasked with a cumulative goal or even just the general ethos within your salon, a group effort will supercharge the team energy.
Client facing work can be really challenging – you only need one or two flat or awkward customers within your day to totally kill your mojo. This is where a strong team comes in – celebrating each other’s wins and looking out for each other during tough times, is what will cement any team. Knowing they have each other’s backs and are part of something bigger than themselves magnifies how they feel and makes them want to share it.
Not only does this benefit your team, but your customers will enjoy being in a salon with such a pleasant atmosphere too.
Treat Everyone As An Individual
This may seem like it’s contradicting the last point but try to take each person on face value. We all have strengths and weaknesses – the weaknesses are where the team spirit helps but it all starts with understanding each other in their own right. Knowing what makes them tick, what they may not be confident about, what they need help with individually or supporting their individual needs allows their strengths to really shine.
When they know they are not only accepted for who they are but are encouraged to embrace it too, they will feel that they have a place where they fit and can really join in. Where possible encourage conversations which explore how each person would approach things – this ties in nicely with encouraging everyone to be part of the decisions. It won’t be long before the natural traits highlight how the individual team members think and what they’re good at, allowing them to play to their strengths.
Training And Creative Inspiration
The last place you want people to be uninspired is a salon. Your customers often want to know what suits them, what trends are, for you to give them ideas that they wouldn’t have naturally thought of and all of this can’t come from nowhere. Encourage conversations on the latest trends, get your team to get customers involved – it all adds to the level of engagement in your salon.
Giving your staff plenty of education and training so they are confident in their skills and ever growing will help them to feel invested in your business and that your salon is the right career choice for them. Updating each other as a team is what will set you apart from other salons, always being on top or ahead of the latest trends. If your team are encouraged to explore and experiment, they’ll attract customers aligned with this – they’ll love being able to stimulate their minds with endless ideas and you can only benefit from that.
Offer Incentives And A Thank You
Okay so this one isn’t rocket science but an old fashioned thank you goes a LONG, long way. Knowing that they are appreciated because you outwardly display it makes a big difference. There are often times within a team where you may need to ask for more than the norm – a team member who knows you are grateful and won’t take advantage will happily go the extra mile for you.
Offering incentives to encourage team productivity and engagement can highlight what works well as well as making work far more fun. Really play with what they enjoy – offer more of what they love and listen to them before then thanking them for what they contribute to the team. Knowing this only makes them want to step up more often and reciprocate the gratitude you feel for what they do.
As you can see, it doesn’t take a lot for your team to feel united in the parts they all play within your salon. Just a little extra thought could provide far more than going through the motions, making them feel that their job is a place they want to be.
That’s why we created Trebbly too – so that you can let your customers know that you’re always putting the extra thought into making them feel valued and want to offer them the very best experience you can. If you’d like more information on Trebbly and how you can add an extra level of service to your salon, get in touch here.