How To Improve Client Referrals In Just One Day?

How To Improve Client Referrals In Just One Day?

How To Improve Client Referrals In Just One Day?

What would you do if you knew that you could get just 10% of your happy customers to refer your services to people, they know, without making them feel obligated or pressurised?

How about if you could encourage all of them to spread the word?

And there’d be absolutely no hard sell - no pushy incentivising which they are quietly tempted to back out of the door from.

One of the main reasons Trebbly was created, was to capitalise on the power of word of mouth - particularly when customers are happy to share the love anyway....

Everyone Of Your Happy Customers Is A Walking Advert…

Unless people specifically ask, it doesn’t always occur to us to share that we had a great service somewhere. Hair and beauty treatments are a slightly different ball game. If your customer has had a great haircut and colour for instance, it’s going to get noticed - it’s visibly obvious. This is such a huge opportunity, but you can’t exactly say to them ‘tell everyone who asks how great we are’ can you??

However,… having a referral scheme where your clients can earn extra treatments for every person who books in using their recommendation, is a far more subtle way of doing the very same thing. Each time they are complimented on their ‘new do’ not only will they feel great at the compliment, but they can share the good feelings by recommending you too and earning a new treat for themselves in the process.

Make It Much Easier To Refer You…

Trebbly makes it so easy to track the referrals your clients are making. If you’re operating a loyalty scheme of any kind, it can become cumbersome to manage if it isn’t done online. You’ll need to use special codes to trace who recommended what product to which client… put end dates on incentives… clients need to bring in cards which need stamping... all of that is far too much to manage easily.

That significantly reduces how successful it will be - even the most enticing of freebies will seem like too much effort for your customers. Trebbly easily keeps track of your customer referrals and lets your customers know exactly how close they are to receiving their chosen free treatments. Once they see how easy it is to get pampered for free, they’ll not stop talking about you!

Start Earning From Day One…

We chose our title for a reason. When you have the protracted loyalty schemes we mentioned, it can seem like an eternity to your clients before they receive any incentives. With Trebbly they will see that they are earning their goodies straight away. Just one referral from them will register on their personal account instantly and they’ll be able to see they’ve earned part of their chosen treatment already.

If you let your clients know this when you first install Trebbly, you could generate some serious activity around your salon and milk the publicity with one big ‘sharefest’. Clients could be discussing all the great free treatments they’re choosing which will create such a fantastic buzz for your salon.

It’s Something Different In More Ways Than One…

Trebbly takes such a different approach to other referral schemes as it is such a personalised platform. Through offering such a highly branded experience and the ability to tailor it to offer all of your products and services, your clients are in no doubt of the quality and range of your salon. But it will also offer a highly personalised service too.

Being able to track all of their own purchases and the rewards they are earning, will make them really feel a part of your brand and happy to help you grow. They’ll love trying new treatments which they may not have tried before instead of ‘more of the same’ incentives which are commonplace in salons. Instead of being offered an 11th free haircut when they buy 10 - which is something they’re already happy to pay for - they can play around with what they can earn and actually feel like they had something different for a change i.e. a treat!

If you’re creative, you can obviously encourage referrals from your clients, but having Trebbly in place will make that process so much easier and more visible. With Trebbly, the more referrals the better for everyone, so if you’d like to look at how to offer Trebbly to your customers too, get in touch here.

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